UPS is hiring a Customer Service Rep in Cuyahoga Falls | Apply Now

Opportunity in Cuyahoga Falls

Role in Cuyahoga Falls: Customer Service Rep Hiring Organization: UPS Worksite: Cuyahoga Falls, OH

Compensation: $19-$24/Hour (approx. $44.7k/Year) Benefits: A comprehensive benefits package is included. Clear growth pathways at our Cuyahoga Falls office.

Position Scope

Apply your your professional skills skills at our Cuyahoga Falls location.

• This Cuyahoga Falls-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our UPS team in Cuyahoga Falls, OH is growing.
• Benefit from working in Cuyahoga Falls, a key hub for the Logistics Customer Service industry.

About UPS & Our Culture

Millions of customers contact UPS every day with a question, a concern, a missing package, or a delivery preference — and our Customer Service Representatives are the voice and the resolution engine that turns those contacts into satisfied outcomes. At UPS, customer service is not a cost center. It is a critical retention function that protects billions of dollars in annual shipping revenue by resolving problems before frustrated shippers switch carriers. If you are searching for customer service representative jobs near me that develop genuine logistics problem-solving skills, pay a competitive wage, and sit inside one of the most recognized service brands in the world, the UPS Customer Service Representative role is the most professionally substantial entry-level service position in the transportation industry.

What Our Team Says (Employee Reviews)

"Customer service at UPS challenges you in ways that most call center jobs never do. I am not reading from a script — I am accessing five different UPS systems simultaneously to trace a package, identify where it diverted, contact the destination facility, and give the customer a real answer with a real committed resolution time. The training was thorough, the tools are powerful, and the sense of accomplishment when you resolve a genuinely frustrated shipper and they thank you is unlike anything in a standard customer service rep job." - Current Customer Service Representative, Cleveland, OH.

Role Overview & Responsibilities

As a UPS Customer Service Representative, you resolve inbound customer contacts — by phone, chat, and email — related to package tracking, delivery exceptions, pickup scheduling, billing disputes, and claims filing using UPS's integrated service platform to investigate issues and deliver committed resolution timelines that retain customer confidence.

• Package Trace Investigation: Investigate missing, delayed, and exception-flagged shipments using the UPS WorldShip tracking database, the EDGE exception management tool, and the UPS facility contact network — identifying the last confirmed scan event, the reason code for any delivery exception, and the estimated resolution timeline, then communicating a specific, committed next-step to the customer within the three-minute resolution target that UPS's service level agreement with business shippers requires.
• Claims Initiation & Documentation: Open and document loss and damage claims in the UPS ClaMS (Claims Management System) — collecting shipment reference numbers, package de